Customer Reliability Engineer

Posted 6 months ago

D|OPS Digital is a DevOps Integrator focused on providing DevOps and Technology Consulting around technologies like GitLab, HashiCorp, Prisma Cloud, AWS, Kubernetes, Azure and GCP. Our Centre of Excellence helps large corporations accelerate their software delivery lifecycle to deliver quality code fast. We deliver a variety of different service offerings including DevOps tooling and process assessments, toolchain migrations, ecosystem integrations etc.

We are looking for a Customer Reliability Engineer who will inspect the key elements of a customer’s critical production application — code, design, implementation and operational procedures. We take what we find and put the application (and associated teams) through a strict PRR.

The goal of a Customer Reliability Engineer will be to provide accurate expert proposal and advice on how the latest technologies can be used to create new value proposition (Stability, Agility and cost) for the Team’s applications. Lead the implementation of new value proposition. Work with end users, Application Owners and stakeholders in a collaborative way to achieve incremental delivery focused on value. In addition, to provide accurate expert proposal and advice on how to improve the team’s application existing value proposition (Stability, Agility and cost). Lead the implementation of improvement. Work with end users, Application Owners and stakeholders in a collaborative way to achieve incremental delivery focused on value.



  • Provide infrastructure, technical and business leadership in the architecture, design and implementation of our organization’s applications
  • Implement end to end solutions with focus on business outcome
  • Lead/participate in multi competency projects to deliver value-oriented changes
  • Evaluate cutting-edge technologies and integrate them into existing system
  • Drive Innovation and opportunities
  • Build application performance, predictive analytics systems around our organization’s applications
  • Be accountable of our organization’s applications: stability, high availability, performance, scalability, and compliancy


Qualifications / Required Skills:

  • Extensive experience with CI/CD principles, practices, and tools (Jenkins, Team City)
  • Familiarity with Git or other version control systems (Gitlab, GitHub)
  • Programming languages (Python, Java)
  • 3+ years of experience in configuring and managing infrastructure
  • Experience working with server virtualisation, IaaS, PaaS, and cloud environments (Azure, GCP or AWS. But a preference for Google. Google Cloud Architect, Google Cloud DevOps Engineer)
  • Certified Kubernetes Administrator CKA (Cloud Native Computing Foundations)
  • Strong understanding of networking fundamentals, including:
    • Communication Protocols (TCP/IP, DNS, SSH, HTTP/S)
    • Load balancing techniques, traffic routing, and caching for distributed applications, scalability
    • Identifying, troubleshooting, and resolving system level issues on large, busy networks
  • Experience with scripting languages (Shell, Python)
  • Infrastructure automation (Puppet, Chef, Ansible, Terraform)
  • A strong focus on business outcomes
  • Comfort with collaboration, open communication and reaching across functional borders


What we offer:

  • We are one of very few DevOps Technology Integrators in the market helping large multinational corporations accelerate their software delivery lifecycle to deliver quality code fast.
  • Our company founders have extensive experience in building high growth services companies with significant focus placed on creating a world class working environment.
  • We offer a great place to work for our employees, offering career development at all levels, technical training, and certifications.
  • We enable the opportunity to work with some of the most exciting technology brands (we have technology experience with GitLab, HashiCorp, PrismaCloud etc) in our space in some of the most challenging customer situations.


About D|OPS Digital

D|Ops Digital is a “Pure Play” DevOps consulting firm targeting Enterprise and Service Provider customers who want to drive SDLC acceleration, cycle time compression and compliance. Head Quartered in London. Our leadership team boast a heritage of building then scaling hyper growth cloud and application services companies quickly by delivering a truly exceptional customer experience. We have significant experience in recruiting, building, then developing high performance teams and above all creating an amazing place to work. Our Senior Practitioners have a deep understanding of transformation and change in delivering DevOps, Security, SDLC, and Cloud Acceleration outcomes in some of the most complex highly regulated enterprise environments in the world. D|Ops Digital have access to over 100 qualified development and consulting resources located across Europe and the New York Metro area. Our mission is to be a “Design Led” company who helps our customers to implement the best practices and reap the benefits that can be attained from implementing a DevOps mentality across the end to end software development cycle. We will assist them to improve their delivery cycle from “Idea” to “Production” in days, rather than weeks & months. “Our customers will build, test and deploy quality code fast!” – They will be planning to implement an integrated an automated DevOps platform or replace a poorly integrated tool chain. We intend to position GitLab as the market leading “Enterprise Ready” Continuous Integration, Continuous Development,Continuous Delivery platform to address these challenges. Our proven implementation methodology is designed to help to dramatically improve then automate theEnterprise CI/CD process. Once the platform is implemented, D|Ops Digital service offerings will then accelerate the migration of horizontally scaled CI/CD pipelines to public, private & hybrid cloud. By being firmly integrated into our customers SDLC, D|Ops Digital will be well placed to augment other key activities and tasks associated with Assisted Development, Cloud Migration, FinOps and Risk Management. In summary, we intend to create an incredible place to work, that offers opportunity for all.

Job Features

Job CategorySenior

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